- You will automatically receive a ‘GVR Premium Travel Ltd Journey Acknowledgement’ email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
- GVR Premium Travel Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions, or any unforeseen circumstances.
- We advise passengers to plan to arrive at the airport two hours prior to flight departure to allow for possible unpredicted delays on route to or from the airport. GVR Premium Travel Ltd will not take responsibility for any passengers missing their flight if two hours check-in time was not allowed.
- You are free, of course, to arrange to get to the airport for a time of fewer than two hours prior to flight departure; however, GVR Premium Travel Ltd accepts no responsibility for any missed flight due to this.
- All passengers are advised to have adequate travel insurance prior to booking.
- No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
- GVR Premium Travel Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked.
- If you are unsure about the capacity of the vehicle booked, please contact GVR Premium Travel Ltd customer services team immediately.
- For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle; please ensure to take this into account when choosing a vehicle.
- GVR Premium Travel Ltd reserves the right to refuse the carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. GVR Premium Travel Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.
- The exact route of your journey is down to the driver’s discretion on the day of travel; alternate routes may be requested and will be assessed by the driver on a case-by-case basis.
- Please ensure you provide your arrival times and day in to the UK and not your departing information.
- If your flight has any serious delays, please inform us as soon as possible.
- GVR Premium Travel Ltd uses its transport wherever possible but does use third-party companies where appropriate.
- GVR Premium Travel Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
POLICIES & NOTICES
WAITING TIME
On journeys collecting from an airport, as standard, GVR Premium Travel Ltd allows all passengers one hour maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £30/hour pro rata.
GVR Premium Travel Ltd will honour requests for collection any minutes after flight landing, however, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the customer is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive.
GVR Premium Travel Ltd will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to sales@gvrpremiumtravel.co.uk Waiting time for all other journeys will be charged at £30/hour pro rata, either from the scheduled collection time or for any stop on route.
TOOLS AND PARKING
All Tolls and car parking (up to 1 hour) are included in the instant online quotes.
Amendments
Any amendment must be made by email or by telephone directly with GVR Premium Travel Ltd staff, and you will receive an email confirming the amendment. Amendments must not be made with your driver.
Cancellations
Cars type
ECONOMY CLASS
Saloon or Estate Car
Ford,VW,Skoda or Similar
(1-4 passengers / max. 2 check-in / 3 hand luggage)
EXECUTIVE :
Mercedes E Class
Bmw 5 Series
Volvo S90
Saloon
Saloon (1-4 passengers / max. 2 check-in / 2 hand luggage)
ESTATE :
Mercedes E Class
Bmw 5 Series
(1-4 passengers / max. 4 check-in / 2 hand luggage)
MPV PLUS :
Mercedes V-Class
(1-7 passengers / max. 5 check-in / 4 hand luggage)
